Terms of Service

Welcome to ResuGrade. Please read these Terms of Service ("Terms") carefully before using our website, application, and services. By accessing or using ResuGrade, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Agreement to Terms

By creating an account, accessing, or using ResuGrade (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Groforge LLC, doing business as ResuGrade ("Company," "we," "us," or "our").

You represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

We reserve the right to update or modify these Terms at any time. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.

2. Description of Service

ResuGrade is an AI-powered resume analysis and career intelligence platform. The Service provides, but is not limited to, the following features:

• Resume-to-job description matching and compatibility scoring
• Applicant Tracking System (ATS) compatibility analysis
• AI-generated resume optimization suggestions and rewrites
• AI-generated cover letter creation
• AI-generated interview preparation questions
• Transferable skills identification and career path mapping
• Resume editing tools

The Service is offered in two tiers: a free tier with limited functionality and a paid premium tier with expanded features and usage limits. Feature availability, pricing, and usage limits are subject to change at our discretion.

3. Important Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

3.1 AI-Generated Content Disclaimer

All analysis, scores, recommendations, resume rewrites, cover letters, interview questions, and other output generated by ResuGrade are produced by artificial intelligence (AI) language models. AI-generated content:

• May contain errors, inaccuracies, omissions, or outdated information
• May not accurately reflect the standards, preferences, or requirements of any specific employer, recruiter, hiring manager, or Applicant Tracking System
• Is generated based on probabilistic language models and does not represent verified facts, expert opinions, or professional advice
• Should be reviewed, edited, and verified by you before being used in any job application, professional communication, or career decision
• May vary in quality and relevance depending on the input provided

You acknowledge and agree that you are solely responsible for reviewing, verifying, and approving any AI-generated content before using it. We do not guarantee that AI-generated content is free from errors, plagiarism, or inappropriate material.

3.2 No Guarantee of Accuracy

ResuGrade does not guarantee the accuracy, completeness, reliability, or usefulness of any scores, grades, analysis, recommendations, or other output provided by the Service. Match scores, ATS compatibility scores, letter grades, and other metrics are approximations generated by AI models and should not be interpreted as definitive assessments of your qualifications, employability, or likelihood of being hired.

Different employers, recruiters, and ATS platforms use different criteria, algorithms, and evaluation methods. A score or recommendation from ResuGrade does not predict or guarantee any specific outcome in any real-world hiring process.

3.3 No Liability for Career or Business Decisions

You acknowledge and agree that any career decisions, job applications, resume changes, or professional actions you take based on information, analysis, or recommendations from ResuGrade are made entirely at your own risk and discretion. We are not liable for any consequences resulting from decisions made based on our Service, including but not limited to:

• Failure to obtain an interview, job offer, or employment
• Loss of employment opportunities
• Rejection by employers or ATS platforms
• Damage to your professional reputation
• Financial losses related to job searches or career transitions
• Any other direct, indirect, incidental, or consequential damages

3.4 Not a Substitute for Professional Advice

ResuGrade is a technology tool and does not provide professional career counseling, legal advice, employment advice, or any form of professional consultation. The Service is not a substitute for the advice of qualified professionals, including but not limited to certified professional resume writers, career counselors, employment attorneys, or human resources professionals.

If you require professional advice regarding your career, resume, job search, employment rights, or related matters, you should consult with an appropriately qualified professional.

4. User Accounts

To access certain features of the Service, you must create an account. When creating and maintaining an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate and current
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You are solely responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information. We reserve the right to suspend or terminate accounts that we believe, in our sole discretion, violate these Terms or pose a security risk.

5. Purchases and Payments

5.1 Subscription Plans

ResuGrade offers paid subscription plans that provide access to premium features. By subscribing to a paid plan, you agree to pay the applicable fees as displayed at the time of purchase. Subscription fees are billed on a recurring monthly basis unless otherwise specified.

5.2 Payment Processing

All payments are processed through Stripe, a third-party payment processor. By making a purchase, you agree to Stripe's terms of service and privacy policy. We do not store your full credit card information on our servers.

5.3 Automatic Renewal

Paid subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription rate at each renewal. We are not obligated to notify you prior to each renewal charge.

5.4 Cancellation

You may cancel your subscription at any time through the Service interface. Upon cancellation, your subscription will remain active until the end of your current billing period. You will not be charged for subsequent billing periods after cancellation. No partial refunds are provided for unused portions of a billing period.

5.5 Refund Policy

All subscription fees are non-refundable except as required by applicable law. If you believe you have been charged in error, please contact us within 30 days of the charge.

5.6 Promotional Codes

We may offer promotional codes that provide access to premium features. Promotional codes are subject to their own terms and conditions, may have usage limits, expiration dates, and other restrictions. Promotional codes have no cash value, are non-transferable, and may be revoked at any time at our sole discretion.

5.7 Price Changes

We reserve the right to change our subscription prices at any time. Price changes will be communicated to existing subscribers prior to the next billing cycle. Your continued use of the Service after a price change constitutes acceptance of the new pricing.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including its original content, features, functionality, design, user interface, branding, logos, and underlying technology, is owned by Groforge LLC and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service without our prior written consent.

6.2 Your Content

You retain ownership of any resumes, job descriptions, and other content you upload to or create through the Service ("User Content"). By uploading User Content, you grant us a limited, non-exclusive, revocable license to process your content solely for the purpose of providing the Service to you. We will not use your User Content for any purpose other than delivering and improving the Service.

6.3 AI-Generated Output

Content generated by the Service's AI features (including rewritten resumes, cover letters, interview questions, and analysis) is provided for your personal use. You are free to use, modify, and distribute AI-generated output as you see fit. However, we make no representations or warranties regarding the originality or intellectual property status of AI-generated content, and you are responsible for ensuring that your use of such content does not infringe on any third-party rights.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service for any illegal, fraudulent, or unauthorized purpose
• Upload content that is defamatory, obscene, harmful, threatening, or otherwise objectionable
• Attempt to gain unauthorized access to the Service, other accounts, or any related systems or networks
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Use automated means (bots, scrapers, crawlers) to access or collect data from the Service without our written consent
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or algorithms of the Service
• Resell, sublicense, or commercially exploit the Service without our prior written authorization
• Upload resumes, job descriptions, or other content that you do not have the right to use
• Use the Service to generate content that is misleading, deceptive, or intended to misrepresent your qualifications
• Circumvent or attempt to circumvent any usage limits, security measures, or access restrictions
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to suspend or terminate your access to the Service for any violation of these Terms, with or without notice.

8. Data and Privacy

8.1 Data Collection and Use

By using the Service, you acknowledge that we collect and process certain data, including account information, uploaded resumes and job descriptions, usage data, and analytics. We process this data to provide and improve the Service. For detailed information about our data practices, please refer to our Privacy Policy.

8.2 AI Processing

Your uploaded resumes and job descriptions are transmitted to third-party AI providers (currently Anthropic's Claude API) for processing. This processing is necessary to deliver the Service's core functionality. By using the Service, you consent to this transmission and processing. We select AI providers that maintain commercially reasonable security practices, but we cannot guarantee the security of data transmitted to or processed by third parties.

8.3 Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your data. However, no method of electronic storage or transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data and are not responsible for any unauthorized access, breach, or loss of data beyond our reasonable control.

8.4 Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, your data will be deleted in accordance with our data retention policies, subject to any legal obligations requiring us to retain certain information.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GROFORGE LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR FIFTY DOLLARS ($50.00), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Indemnification

You agree to indemnify, defend, and hold harmless Groforge LLC, its officers, directors, employees, agents, affiliates, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of any third party
• Any content you upload to the Service
• Any decisions, actions, or consequences resulting from your use of AI-generated content from the Service

11. Third-Party Services

The Service integrates with and relies upon third-party services, including but not limited to:

• Anthropic (Claude AI) for AI-powered analysis and content generation
• Stripe for payment processing
• Clerk for user authentication
• Supabase for data storage
• Netlify for hosting and serverless infrastructure

Your use of the Service may be subject to the terms and conditions of these third-party service providers. We are not responsible for the availability, accuracy, security, or practices of any third-party service. We do not endorse or assume any responsibility for any third-party services, and your use of such services is at your own risk.

We are not liable for any failure, interruption, or degradation of the Service caused by third-party service providers.

12. Modifications to the Service and Terms

We reserve the right to modify, update, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. This includes changes to features, functionality, pricing, usage limits, and supported platforms. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

We may revise these Terms from time to time. The most current version will always be posted on our website. If a revision is material, we will make reasonable efforts to provide notice (such as posting on the Service or sending an email). By continuing to access or use the Service after revisions become effective, you agree to be bound by the revised Terms.

13. Termination and Data Deletion

13.1 Termination by You

You may terminate your account at any time by contacting us or through the Service interface. Upon termination, your right to use the Service will immediately cease. If you have an active paid subscription, cancellation terms in Section 5.4 apply.

13.2 Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms, suspected fraudulent activity, extended periods of inactivity, or at our sole discretion.

13.3 Data Deletion

Upon account termination, we will delete your personal data and uploaded content within a commercially reasonable timeframe, except where we are required by law to retain certain information or where data has been anonymized and aggregated for analytical purposes. We are not responsible for any loss of data resulting from account termination.

13.4 Survival

The following sections shall survive any termination of these Terms: Important Disclaimers (Section 3), Intellectual Property (Section 6), Limitation of Liability (Section 9), Indemnification (Section 10), and Governing Law (Section 15).

14. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good faith negotiation between the parties. If a dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration administered by a mutually agreed-upon arbitration service, conducted in the Commonwealth of Virginia, United States.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against us.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in the Commonwealth of Virginia for the resolution of any disputes.

16. Miscellaneous

Entire Agreement. These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Groforge LLC regarding the Service and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Force Majeure. We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to natural disasters, acts of government, power failures, internet outages, or third-party service disruptions.

No Agency. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Groforge LLC.

17. Contact Information

If you have any questions about these Terms of Service, please contact us at:

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